Support
We're here to help. Whether you have a question, hit a technical snag, or just want to share feedback — reach out and we'll get back to you within one business day.
Contact us
Email is the best way to reach the JunoDost team. Tell us what's happening, what device you're using, and your account email address, and we'll sort it out.
[email protected]Frequently asked questions
How do I cancel my subscription?
iOS: Go to iPhone Settings → [your name] → Subscriptions → JunoDost → Cancel.
Android: Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → JunoDost → Cancel.
Website: Visit junodost.com, sign in, then go to Account → Manage billing.
How do I delete my account and data?
Open the JunoDost app, go to Settings (the gear icon), and tap "Delete account". This permanently removes your profile, conversation history, and all data. You can also email us and we'll do it manually within 30 days.
Juno can't hear me — what do I do?
Make sure microphone access is enabled for JunoDost in your device's Settings → Privacy → Microphone. If it's already on, try closing and reopening the app.
How do I invite a family member to my dashboard?
You need a Premium plan. Go to Settings → Family, tap "Invite a family member," and enter their email. They'll receive an invitation link. You can invite up to 4 family members.
I forgot my password.
On the sign-in screen, tap "Forgot password" and enter your email. We'll send you a reset link. If you signed up with Google or Apple, there's no separate password — just use those buttons to sign in.
Can I use JunoDost without an internet connection?
JunoDost requires an internet connection for voice conversations. Medication reminders and some stored information are available offline, but Juno cannot respond without a connection.